Privacy Policy

This is the privacy notice of The Local Adventure Company. In this document, “we”, “our” or “us” refers to The Local Adventure Company registered in Australia with ACN 663 077 665

The purpose of this privacy policy (Policy) is to set out the approach The Local Adventure Company ACN 663 077 665 ABN 20 663 077 665 will take in relation to the collection, storage, use and disclosure of personal information we obtain from persons with whom we deal, including users of our website thelocaladventurecompany.com.au.

This is a notice to inform you of our policy about all information that we record about you. It covers both information that could and could not identify you and information.

We are extremely concerned to protect your privacy and confidentiality. We understand that all users of our website are quite rightly concerned to know that their data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party. Our policy is both specific and strict. It complies with Australian law. If you think our policy falls short of your expectations or that we are failing to abide by our policy, please contact us and let us know so we can improve our service to our customers.

We regret that if there are one or more points below with which you are not happy, your only recourse is to leave our website immediately.

Collection of personal information

We will only collect personal information where such information is reasonably necessary for us to undertake our functions and activities.
Generally, we collect personal information when you enquire or make a booking with us. We may also collect personal information when you email us, write to us, call us or register with us for newsletters or connect via social media with us. The type of personal information we may collect includes but is not limited to name, address, telephone number, email, credit card details and any other details that may be relevant to the service we provide to you.
In certain circumstances, we may collect sensitive information about you such as financial information, ethnic origin, religious beliefs or health information. We will only collect sensitive information with your consent and where it is reasonably necessary or directly related to the provision of our services.
In certain circumstances we may receive personal information about third parties from individuals, when making a booking with us. An example of this would be where a booking is made on behalf of other individuals (such as for family members) and personal information is required. It will be deemed that where this occurs, we rely on the authority of the person making the travel booking to act on behalf of any other traveller on the booking and that in providing this information to us, all individuals are consenting to their personal information being collected and used in accordance with this Privacy Policy.
There is also information about your computer hardware and software that is automatically collected by The Local Adventure Company. This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by The Local Adventure Company for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of The Local Adventure Company website.

Use of your personal information

To operate The Local Adventure Company website and deliver our services to you.The personal information we collect is used to consider your request and complete it. We use your personal information when you have emailed, phoned, faxed or written to us, to provide you with a response to that enquiry or request. We may respond to you by email, phone, fax or mail when we interact with you for these purposes.
We may contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.
To send you payment and invoicing information. We use your personal information for the purposes of finalising your payment/s to us and to allow us to send invoice/receipt. We may contact you by email, phone, fax or mail when we interact with you for these purposes.
For Marketing to you. We may use your information to contact you regarding special offers or services that may be of interest to you. If you wish to opt-out of receiving marketing communications from us you may do so by contacting us or, for emails, by using the unsubscribe facility.
For verifying your identity for security purposes. Information which does not identify any individual may be used in a general way by us or third parties, to provide class information, for example relating to demographics or usage of a particular page or service.

Disclosure of your Personal Information

You agree that we may disclose your personal information to related or unrelated third parties in the following manner:

To third party suppliers of product or services you have requested for the purpose of providing our services to you.
Where required by law, court or tribunal. Where we are required by a law, court or tribunal to provide your personal information, we will provide your personal information in accordance with the requirements or conditions stipulated by the law, court or tribunal.
With your consent. Where we have your consent we may disclose your personal information. If your consent is conditional, we will take reasonable steps to ensure such conditions are complied with.
Our websites contain links to other third party websites. We do not control the content or privacy policies of third party websites you may navigate to. You should check the privacy policy and terms of use of those websites. We cannot be responsible for how third parties deal with any information you provide to them and care should be taken with what information is provided to third party web sites.
We do not sell, rent or share our membership/participant lists on a commercial basis to third parties.

Changes to this Statement

The Local Adventure Company will occasionally update this Statement of Privacy to reflect company and customer feedback. We encourage you to periodically review this Statement to be informed of how we are protecting your information.

Access to and alteration of records containing Personal Information

You may access your personal information that we may be holding in accordance with the Privacy Act 1988.

We will correct our records that contain your personal information as soon as practically possible, at your request in accordance with the Privacy Act 1988.

We do not charge a fee for processing a request to access your personal information or amend your personal information.

If you would like access to your personal information or like to have your personal information corrected, you can do so by contacting us.

Agreement

By using our service or our website, you signify your assent to this Policy.

From time to time we may change our privacy practices. Where changes have been made to this policy we will publish those changes on our website. We reserve the right, at our discretion, to change, modify, add or remove portions of this Policy at any time.

Please check this statement periodically for changes. Your continued use of our websites and services following the posting of changes to this Policy will mean you accept those changes.

When we receive a complaint, we record all the information you have given to us. We use that information to resolve your complaint. If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.

If you have any questions or would like to lodge a complaint about this Policy or an alleged breach of the Australian Privacy Principles, or you would like to request copies of the information we hold about you, please either call us or email us. Our contact information is listed below.

Phone 0422 807 434

Email thelocaladventurecompany@gmail.com

You can also obtain further information at the Office of the Australian Information Commissioner http://www.oaic.gov.au/.